社交电商把交易放进同一个环境，会话工具则进一步把购物变成连续沟通。海外用户不再只浏览静态页面，而会询问“为什么推荐它”。这种互动足以减少售后不确定性，也让品牌从一次曝光进入更长的决策过程。 好的智能导购首先应该倾听，而不是急着发送购买

The rise of online dialogue begins well before social platforms. In the 1950s, computers were large, scarce, and difficult to operate. Work was usually handled through batch processing. People prepared paper tapes, submitted programs and data, and waited for a line-printer output to return result